Remote Nordic Language Speaking Customer Service Representative (Maternity Cover)

Location: Working from Home, Laptop will be provided.
Department: Customer Service - Vision
Contract Options: 12 Month Agency Assignment

Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements.
Pay Rate: £12.87 per hour
Reports to: Customer Service Team Leader

Job Description

Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team.

This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements.

The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible.

Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work.

Key Responsibilities

Process customer orders, enquiries, and complaints via telephone and email.
Manage inbound and outbound customer communications effectively.
Maintain SLA performance and contribute to EMEA KPI targets.
Log and manage customer interactions accurately using CRM systems.
Manage manual processes for failed EDI and eCommerce orders.
Support automation initiatives and process improvements across systems.
Handle credit and debit note processing and account amendments.
Manage returns and recall processes in line with procedures.
Build strong relationships with customers and internal stakeholders.
Support commercial, sales, and marketing teams with customer insights and service delivery.
Contribute to continuous improvement and business initiatives.

About You

You'll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You'll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service.

Essential Skills & Experience:

Experience in a customer service role (telephone-based preferred).
Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well.
Strong communication skills, both written and verbal.
Customer-first mindset with a proactive approach to problem solving.
Ability to work under pressure in a fast-paced environment.
Strong organisational, numerical, and administrative skills.
Good IT skills and experience with data entry and CRM systems.
Team-oriented with a positive, collaborative approach.

Desirable:

Knowledge of SAP systems.
Proficiency in Microsoft Office.
Additional EMEA language skills.
Experience or knowledge of the Eye Care Profession (ECP).

Why Join Us?

At Johnson & Johnson Vision, you'll be part of a global organisation committed to improving lives through innovation in eye health. You'll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact.

Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally.

**Please note as part of screening, you will be required to undertake a written and vocal language assessment**

Interested?

If you're ready to work in a fully remote role, and have the required language skills and experience, we'd love to hear from you.

Please note:

This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

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